Frequently asked questions
Everything about the cordless fountain, shipping, payments and returns.
Will my pet use it?
Most pets adapt within a week with our 7-day guide: start in continuous mode next to the old bowl so the lid stays out of the way, then switch to sensor mode. If your pet won't use it within 30 days, send it back with our prepaid label for a full refund.
Is it only for cats?
No. It's sized for cats and small dogs: a 3 L tank in a compact body (about 21 × 17 × 16 cm). Large dogs need a bigger bowl or fountain.
Will the lid open every time I walk by?
The radar sensor can also react to people passing close by. For fewer false openings (and longer battery life), place it out of busy walkways: a quiet corner or next to the food bowl works well.
What do the 3 modes do?
Sensor: the lid opens and water flows when your pet comes close. Timed: water flows every 15 minutes. Continuous: water flows all the time, only when plugged in.
How long does the battery last?
It depends on the mode and how often your pet drinks. Sensor mode uses the least, and timed mode runs every 15 minutes. Continuous flow works only when plugged in. The 2000 mAh battery recharges with the included cable.
How do I clean it?
Take it apart by hand and rinse the tank, tray and lid with warm, soapy water, rinse the filter in clean water only (no soap), then reassemble. The parts are hand-wash only (not dishwasher-safe). Wipe the battery and control module with a cloth and keep the charging port dry: never put it in water. A quick rinse every few days and a full clean weekly keeps it fresh.
What's in the box?
The fountain (tank, water tray, top frame and clear lid), the control module with its rechargeable battery, 1 filter, a USB charging cable and a user manual. A USB wall adapter is not included: use any standard USB wall adapter.
Is it quiet?
The pump is made for living spaces. Keep the water above the minimum line to avoid pump noise.
Where do you ship from?
From a US warehouse. Orders are processed in 1–3 business days and usually arrive 3–7 days later. Shipping is free.
Will a fountain help my pet's health?
Many cats and dogs prefer fresh, moving water, and a fountain with a lid stays cleaner than an open bowl. A fountain is not a medical treatment: if your pet has urinary or kidney issues, follow your vet's advice on diet and hydration.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and other major cards, plus Shop Pay, Apple Pay, Google Pay, PayPal and Amazon Pay. With Shop Pay Installments you may be able to split your order into 4 interest-free payments, subject to eligibility. Every payment goes through Shopify’s secure checkout; we never see your full card number.
How do I track my order?
When your order ships, we email you a tracking link. If you can’t find it, check your spam folder or email support@kitbroockpet.com with your order number.
Can I change or cancel my order?
Email us as soon as possible with your order number. We can change or cancel it until it ships. After that, our 30-day pet-approval guarantee still applies.
Do you ship outside the US?
Not at the moment. We ship to addresses in the United States only.
How can I reach you?
Email support@kitbroockpet.com or use our contact page. We aim to reply within 1 business day.
Still deciding?
Try it at home for 30 days. If your pet won’t use it, send it back with our prepaid US return label for a full refund.